Refund policy

Last updated: October 10, 2026

We want you and your pet to love your Snuggle Nest order. If something isn't right, here's how returns and refunds work.

30-day returns

You can request a return within 30 days of the date your order was delivered. To be eligible, the item must be:

Unused and in the same condition you received it
In its original packaging, with any tags and accessories included

Please contact us before sending anything back. Email us at theuntouchable2024@gmail.com with your order number and the reason for your return. If your return is approved, we'll send you a return authorization and the address to ship it to. Approved returns go to our returns address in Arkansas, which we'll include with your authorization. Packages sent back without a return authorization may not be accepted or refunded. For damaged, defective, or wrong items, you usually won't need to send anything back.

Items we can't accept for return

For hygiene reasons, we can't accept returns of items that have been used by a pet or are soiled, chewed, or covered in pet hair. This includes beds, mats, blankets, pads, and houses that have been used.

Damaged, defective, or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send you a replacement or give you a full refund at no cost to you. In most cases you won't need to send the item back.

Return shipping costs

Damaged, defective, or wrong items: we cover it.
All other returns (for example, you changed your mind or ordered the wrong item): you're responsible for return shipping costs, and original shipping is not refundable. We recommend using a trackable shipping service, since we can't issue a refund for a return we never receive.

Refunds

Once your return arrives and we've inspected it, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method, usually within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

If you haven't received your refund after that time, check with your bank first, then email us and we'll help.

Exchanges

The quickest way to get a different item is to return the one you have (following the steps above) and place a new order for the item you want.

Order cancellations

If you need to cancel, email us as soon as possible. We can usually cancel an order that hasn't shipped yet. Once an order has shipped, it can't be cancelled, but you can return it under this policy.