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Returns Policy
At Snuggle Nest Pets, we are dedicated to ensuring your pet’s happiness and comfort, which is why we stand behind the quality of every product we offer. If you’re not completely satisfied with your pet bed, we’re here to make the return process smooth and hassle-free.
Returns and Refunds
You may return any new, unused pet bed within 30 days of purchase for a full refund. To be eligible, items must be in their original condition, unwashed, and free of any pet hair or damage. Returns must also include the original packaging. Once we receive your returned item, our team will inspect it and process your refund within 5-7 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
How to Initiate a Return
To start a return, simply reach out to us at [email protected] with your order number and reason for the return. Our customer service team will guide you through the steps, providing a return shipping label if necessary. For your convenience, we strive to respond promptly to make sure the process is efficient and seamless.
Exchanges
If you’d like to exchange your item for a different size or style, please let us know at the time of your return request. We’re happy to accommodate exchanges whenever possible to ensure your pet has the perfect fit.
Thank you for choosing Snuggle Nest Pets. We’re here to make sure you and your pet are delighted with every purchase!